Cookie Policy

How we use your information

This privacy notice tells you what to expect when Heron Cottage collects anonymous information. This notice applies to information we collect about:

– visitors to our websites
– people who use our services, eg who subscribe to our newsletter or request a publication from us
– people who notify under the Data Protection Act

Visitors to our website

When someone visits www.heron-cottage.com we collect standard internet log information and details of visitor traffic. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites and will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Heron Cottage

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

Cookie

Name

Purpose

Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, what part of the world or vistors have come to the site from and the pages they visited.
Cookie Acceptance Cookie catAccCookies This cookie records the acceptance of cookies to be left on your device, so we only ask you once.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

People who use Heron Cottage services

Heron Cottage offers various services to the public. For example, we send out publications and distribute an electronic newsletter.

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Complaints or queries

Heron Cottage tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Heron Cottage’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

To make a request to Heron Cottage for any personal information we may hold you need to put the request in writing addressing it to our Internal Compliance Team, or writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Internal Compliance Team.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. Please read Heron Cottage’s reciprocal linking policy for more information.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 17thAugust 2012.

How to contact us

Requests for information about our privacy policy can be made by writing to:

Heron Cottage,
98a Lower Street,
Horning,
Norwich,
Norfolk,
NR12 8PF